Third-party vendor performance
Consistently excellent performance is our most stringent criteria for all third-party vendors and sub-contractors: we clearly define our expectations and objectively evaluate every performance, both pre and post-event. Every event that Spinoza operates is evaluated on its individual merit, both internally and externally, and only the delivery of consistent, superior service re-qualifies each vendor or subcontractor as an approved Spinoza supplier. With direct client input, we are better able to evaluate achievements and standards for all of our vendors and subcontractors.
Client satisfaction
Spinoza acknowledges that our clients' expectations are never less than best performance, and therefore partners with each client to develop a service standards model that will guarantee 100 per cent satisfaction.
Operating performance indicators (OPI)
Spinoza is committed to meeting the performance criteria specified by each client. To this end, Spinoza strives to provide leadership, maintain strong industry relationships, reach 100 per cent client satisfaction in client service liaison, and partner with each client to implement best practices and service standard benchmarks.
Some of the key indicators for each Spinoza department are:
Event management
- Availability and response time
Event managers are available 24/7 via cell phones and e-mail
- Innovative solutions
The event team is prepared to provide creative alternate solutions to event challenges
- Budget driven
The event manager will monitor all expenses and manage all budgets carefully to come in under budget, or at worst - on budget
Research and development
- Contract negotiations
Spinoza is unsurpassed in negotiating the best contracts on behalf of clients
- Creative development
Spinoza always strives to create the perfect even.
- Buying power
The strength of our vendor relationships results in obtaining the best available rates
In-house operations services
- Response time
Requests will be acknowledged and action taken immediately within the same business day
- Attention to detail
This remains as one of Spinoza's key strengths - we pride ourselves in the execution of the details
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